CANCELLATION/SICK POLICY: A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice will be charged 50% of their appointment fee, and less than 24hrs notice the full appointment fee. If you have booked an appointment for Gabriola Island, 48hrs notice is required. If you are sick, we require 4hrs notice before your appointment. Please keep everyone healthy and do not come to your appointment if you have any symptoms of a cold or flu.

If you are booking an appointment with a pelvic floor physiotherapist, please book a follow up appointment within 2-3 weeks at the same time.

MALE PELVIC HEALTH: All our physiotherapists and kinesiologists treat males, however, if you prefer a male practitioner please book with Lucas under Male Pelvic Health.